Cevrapp is your global maintenance platform supporting your teams and streamlining your daily back of house operations through our formula of TPM total productive maintenance, we enhance your companies value in the market
The continued digitalization of the industry is one of the great priorities in hospitality
In the fast paced demanding world of hospitality where customer experience and expect the excellence in service through effective systems and procedures, having a profitable operation is all about, hence technology and innovation still is highly important in order to run a successful company.
Market expectations from internal and external customers have reached new heights going from wifi accessability to data analytics and cybersecurity for instances which forces SMEs professional service vendors and companies to stay well ahead of needs and wants in order to fulfill them.
One of the most significant areas where technology has come through pretty remarkably is in front of house solutions such as guest engagement and experience with all sorts of new services like apps, robot and digital concierge services and self-check-in kiosks, in the other hand however the back of house activity and internal teams are just as important in order to keep the sector and its players always above the water with more streamlined and more lucrative businesses, we would like to underpin here that the hospitality industry faces many challenges as well as it is widely known for its tough market conditions its fragility and skin thin margins, all require attention.
Machine learning and Bid data are enabling industry players to excel the power of data improving safety accountability of teams as well as proactiveness operationally maximizing guests experiences on and off premise. Data is leveraged in order to support these new features calling for more accurately business decision making, in other words impacting directly on teams and customers alike gets simpler than ever as alternatives or recommendations offerings are now enabled.
Besides the front of house, innovations and technology also play a major role into making the hospitality industry move forwards. New technologies can now be integrated and used into property management systems as well as RPs, whether larger players or smaller in size, finetuning internal back of house tasks making them more seamless and administratively friendly for teams, hence ensuring quality and data protection across departments from non-operational to operational ones such as housekeeping and maintenance.
Advancements such as Internet of Things IoT helps to optimize maintenance and asset management in the hospitality sector, equipping machinery with sensors enabling proactive monitoring of equipment and facilities reducing costly breakdowns and minimizing downtime, for instances a venue where lighting systems is monitored can be told when this piece of equipment may fail based on its usage patterns which then triggers actions to be taken by teams in charge, hence keeping the asset going without breaking down completely ultimately cost and time saving.
Data breaching and its safety also plays a major role where brands and companies may lose trust pretty fast if an incident involving data security happens. In hospitality as well as in any other industry too rather, it is worth noting down that technology and cybersecurity should be always kept as a priority for managerial teams as well as for business owners SMEs and professional trades vendors and service suppliers too, cybercrimes are becoming more effective and increasing rapidly therefore the need to keep raising the bar developing high end cybersecurity measures including encryption protocols and firewalls are essential to protect against unauthorized access and mitigate risks.
According to researchs regarding the future of the restaurants only 16% of venues in Spain have a high level of digitalization. The pandemic accelerated this trend for technology such as digitalized payments, QR menu cards as well as a major surge of delivery platforms, however we at Cevrapp think that we must go further and beyond,
As technology continues to evolve at a rapid pace keeping up with new developing market patterns, from both internal and external customers, is highly important for companies and SMEs to ensure that the right technology is deployed. Here also becomes of essence, as we mentioned in past posts, the ongoing training of teams and their development in order to ensure that collaborators remain equipped with prime skills and knowledge enabling them to really squeeze all the potential out of all these new tools, implementation costs are far less expensive than what it used to be, driving them towards business success.
Technology development and its innovations for the hospitality market is only set to expand further, the fifth industrial revolution seems to be already on the horizon as some voices say , however now emerging technologies will continue to be at the forefront of the different markets including the hospitality sector such as augmented reality AR virtual reality VR, besides Robotics AI IoT and BD, will also have an impact whether we aim at guests experience enhancements or back of house automations of processes.
If companies within the sector, from professional service contractors and trade vendors to companies and business owners, are willing to embrace these innovations for their business models obtaining greater gains and becoming more productive this will definetely support the effective more sustainable and further positive performance of companies within our value chain.
It is the time and place to evolve and improve the industry by creating new markets in order to keep adding more value as well as improving interactions and communications between key market players. This is the way we have figured out to strengthen and shield our value chain for generations to come.
Over time we will see how different innovations settle down, here we present you seven top technological trends to keep an eye on,
1. Systems integration, integrations of new platforms and tools facilitates data usage and management improving maintenance efficiency and informed decision making.
2. Energy efficiency, PDM and Predictive maintenance helps energy optimization reducing consumption and environmental impact from assets.
3. Condition-based maintenance, Real-time data allows for maintenance to be carried out based on the actual conditions of the assets rather than being attached to fixed agenda and schedule increasing asset life span.
4. Remote monitoring, equipments are monitored and it status from anywhere easing proactive detection of malfunctioning issues based on real-time data.
5. Augmented reality, for technical support purposes it facilitates communication between on premise collaborators and maintenance teams allowing problems to be solved more quickly and efficiently.
6. Digital twin, performance simulations on equipement and assets can be tested before Investments reducing risks and costs.
7. Blockchain, new web infrastructures more power to users, authenticate identities and improve payment security as well as transparency and responsibility in the supply chain.
